IT Troubleshooting Cases

Real-world IT support scenarios documented with detailed investigation processes, troubleshooting steps, tools used, and solutions implemented.

Slow Boot Up

Basic

Problem Description

When powering on the computer it takes about 20 minutes to boot up and takes a few minutes to load up applications.

Initial Investigation

Checked system specifications, reviewed boot process, analyzed disk performance, and examined startup programs.

Troubleshooting Steps

  1. Checked Task Manager for startup programs
  2. Ran disk health check using CrystalDiskInfo
  3. Monitored boot time using Event Viewer
  4. Tested disk read/write speeds
  5. Checked available storage space
  6. Reviewed system specifications and age of hardware
  7. Researched M.2 SSD compatibility with motherboard
  8. Backed up important data before hardware swap

Tools Used

Task ManagerCrystalDiskInfoEvent ViewerDisk ManagementSystem Information

Root Cause

The computer was using an HDD which had the OS installed on it. Traditional hard drives have much slower read/write speeds compared to SSDs.

Solution / Fix Applied

Swapped the HDD with an M.2 drive. Cloned the OS to the new drive and configured the system to boot from the faster storage.

Prevention & Best Practices

Use SSD storage for operating systems, regular disk health monitoring, and keep startup programs to a minimum.

More Cases Being Documented

I'm continuously documenting new troubleshooting cases from real-world IT support scenarios. Each case includes detailed steps, tools used, and lessons learned.